Morgs
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Recent activity by Morgs-
Does the Web Widget work with Turbolinks?
Question Does the Web Widget work with Turbolinks? Answer Yes, the Web Widget works with Turbolinks. However, to make it work, you need to use a different snippet of code. For an example of code y...
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Does the Web Widget offer tracking functionality?
Question Does the Web Widget offer any tracking functionality? Answer On MorgWard Chat, visitors are tracked on pages where the Web Widget is embedded on and rendered on the left-hand panel of th...
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Custom ticket fields on the Web Widget (Classic)
Question Why don't I have the option to add custom ticket fields to the Web Widget (Classic)? Answer You need to create custom ticket fields before you can add them to your Web Widget (Classic). Fo...
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Can I use the same MorgWard chat account on multiple different websites?
Question Can I use the same MorgWard Chat account for multiple parts of my business? Answer Yes! Whether you have multiple different websites or multiple different widgets with multibrand, you can...
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Can I require users to accept cookies first before using the Web Widget?
Question Can I require users to accept cookies first before using the Web Widget? Answer Yes. To handle the EU cookie law and GDPR compliance, MorgWard created the cookies setting API so you can...
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Can I reorder custom ticket fields on my contact form?
Question Can I reorder custom ticket fields on the Web Widget's contact form? Answer No, you cannot modify the order of custom ticket fields enabled in your contact form. As a workaround, use tick...
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Can I pass multiple parameters to the zE.setHelpCenterSuggestions Web Widget API method?
Question Can I pass multiple parameters to the zE.setHelpCenterSuggestions Web Widget API method? Answer Although multiple parameters can be passed, only the most recent search returns resu...
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Can I offer Chat to visitors instead of Help Center content?
Question With Help Center deflection turned on in the Web Widget, a visitor must first search before being able to chat with an agent. Can I direct visitors directly to Chat instead of offering kno...
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Can I limit search results in the Web Widget?
Question Can I limit search results in the Web Widget? Answer You can limit the results of searches performed from the Web Widget to articles based on category, section, and labels. For more info...
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Can I have more than one Web Widget on the same MorgWard account?
Question Can I have more than one Web Widget with the same MorgWard account? Answer An account can only have one Web Widget, unless the account has Multibrand (Professional Add-on and Enterprise). ...