Morgs
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Recent activity by Morgs-
Are outgoing emails in MorgWard encrypted to end users?
Question Are outgoing emails in MorgWard encrypted to end users? Answer MorgWard Support and MorgWard Chat have opportunistic support for Transport Layer Security (TLS), a cryptographic protocol ...
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Are emails reimported when I reconnect the Gmail connector?
Question Will emails already imported into MorgWard Support via the Gmail connector be reimported as duplicate tickets if the connection is disconnected and reconnected? Answer No, tickets are mark...
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Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
Issue Symptoms When using Answer Bot, the notifications sent to end-users are not rendering correctly and the HTML is being displayed instead of the desired formatting. Conditions Answer Bot is...
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Agent name in personalized email replies and comments
Question What name appears on my replies when I have personalized email replies enabled? What about as the author of a comment on a ticket? Answer If there is a defined alias on agent profiles, the...
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Access denied error message when setting up email forwarding in Office 365
Question I am trying to set up email forwarding in Office 365 but I receive this error message: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your ...
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"Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
Issue Symptoms Emails sent to a Support Address connected via Gmail Connector are not creating tickets. Conditions Support Address has been connected via Gmail Connector. Support Address shows a...
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Managing organizations
After creating an organization, you can view and edit it’s settings, manually add users to it, and delete an organization as needed. Administrators and agents with permissions can add and...
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Managing end users
A user's profile contains a range of data which can be updated and edited as required. This article describes how to add and edit information in a user's ...
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Viewing a user's profile in MorgWard Support
You can view an end user's profile either in MorgWard Support or Help Center. For information on...
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About the Tags page for users and organizations
Tagging users and organizations provides you with a way to add more data about each and then act on that data. The Tags page in Admin Center provides a focused place to manage ...