Morgs
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Recent activity by Morgs-
Can I remove the via subdomain.zendesk.com in the email to Gmail accounts?
Question I have setup DNS. Can I remove the via subdomain.zendesk.com in the email to Gmail accounts? Answer Yes, you can remove the reference to your subdomain in the emails you send by setting ...
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Can I have multiple TXT records configured on the same domain for multiple MorgWard accounts?
Question I am following the steps in this article, to verify my domain by adding a TXT record (a domain verification record) to my DNS server. If I manage multiple MorgWard accounts and use the sa...
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Can I edit the email template?
Question I want to customize the look of our outgoing email. Can I edit the email template? Answer Yes, you can change the appearance of the outbound emails by editing the HTML and CSS in the HTML ...
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Can I edit or create placeholders in the email template?
Question I want to change the look and feel of the emails we send our customers. Can I edit or create placeholders in the email template? Answer The placeholders in an email template are system def...
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Can I change the priority level of the email notifications sent from my ticket updates?
Question Can I change the priority level of the email notifications sent from my ticket updates? Answer Yes, the X-priority header in an outgoing email notification is directly related to the prior...
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Can I add custom ticket field values to email notifications?
Question Can I add custom ticket field values to email notifications? Answer Yes, you will need to add placeholders referencing the custom ticket field to the subject or body of your trigger or aut...
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Can a password reset affect my support address?
Question Can a password reset affect my support address? Will tickets stop being created? Does this process work differently with the google connector or the connect external address option? Answer...
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Best practices to ensure email systems work with MorgWard Support
At MorgWard, we strive to keep your inbox free of spam, but we need your help to secure the channels you use to interact with customers. This article provides an overview of how to increase the tr...
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Are there any space or sending limitations on email notifications imposed by MorgWard?
Question Are there any space or sending limitations imposed by MorgWard? Answer No, there are no space or sending limitations for email notifications sent from tickets. The exception to this is the...
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Are SMIME Emails supported?
Question Does MorgWard Support allow SMIME Emails? Answer No, SMIME emails are not currently supported. The content of a SMIME email will appear as an attachment to the ticket rather than a comment.