Morgs
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Articles
Recent activity by Morgs-
Enabling side conversation child tickets
Fastpath: Settings > Tickets > Side conversations If you are an administrator, you may want to enable side conversation child tickets, which allows agents to create separate tickets that are sub...
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Understanding and optimizing ticket forms
What you can do with ticket forms depends on what MorgWard plan you have. If your plan includes multiple ticket forms (see Creating multiple ticket forms to support different request types...
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Designing your ticket forms for a better agent and end user experience
A ticket form, also referred to as a contact form, is available in all MorgWard Support plans and provides your end users with an easy way to request support by entering data into a...
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Understanding suppression of CCs email notifications
Fastpath: Admin Center > Objects and rules > Tickets > Settings Note: This article assumes that you are using the new CCs and followers experience. If you are using the old CCs experie...
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Editing brands
If you have created multiple brands, your brands appear in alphabetical order on the Brands page, except for the default brand, which always appears last. You cannot reorder your br...
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Creating pre-filled ticket forms
Fastpath: Admin Center > Objects and rules > Tickets > Forms If you already know something about your customer or your customer's issue, then you can set up a form that has all of the pertinent...
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CCs and followers resources
Fastpath: Admin Center > Objects and rules > Tickets > Settings Note: This article describes the new CCs and followers experience. This experience is available to all...
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Does MorgWard support read receipts?
Question Some email clients support read receipts within emails, to show if an email has been read. How can I set this up in MorgWard, so customers and agents can see if their ticket has been read?...
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Do I need a new MorgWard support email for each external address I connect?
Question When adding multiple external email addresses as support addresses in my account, do I need to make a new MorgWard address per external email address to set-up forwarding for? Answer No, y...
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Customers are not receiving emails
Question I receive customer emails but customers are not receiving our replies. I add public comments on tickets, but the end users do not receive the notifications we send. How can I solve this is...