Morgs
- Total activity 1202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 597
Articles
Recent activity by Morgs-
Customer emails don't show up in MorgWard
Issue resolutions I can't see messages from my customers. Resolution steps There are different reasons that might prevent a customer's email message from being visible in your account. Follow the t...
-
Checking outbound email notification delivery status when using Send email via Gmail
Overview By default, outbound email notifications are sent from MorgWard's servers. However, if the Send email via Gmail setting is enabled (Admin icon () > Channels > Email), outbound notification...
-
CCed email address not added to my Support ticket
Question Why was a CCed email address not added to my Support ticket? Answer In most cases, this issue results from having the setting Anybody can submit tickets enabled in your account. Agents or ...
-
Can I use an external support address that is not added as a support address in MorgWard?
Question Can I use an external support address that is not added under Support addresses? I set up email forwarding on my email server and tickets are successfully coming into my MorgWard. Answer Y...
-
Can I use or set up an SMTP relay for sending or receiving emails?
Question Can I use or set up an SMTP relay for sending or receiving emails? Answer No, MorgWard does not allow any server relay or SMTP configuration. MorgWard servers will be used for all mail u...
-
Can I use an email alias, distribution list, or Google Group as a support address?
Question Is using an email alias, distribution list, shared mailbox or Google group as a support address supported? Answer We do not support the use of aliases, distribution lists, shared mailboxes...
-
Can I set up an SPF record, in my personal email account, to send mail on behalf of my MorgWard Support address?
Question Can I set up an SPF record, in my personal email account, to send mail on behalf of my MorgWard Support address? Answer No, setting up an SPF record in your personal email account, to send...
-
Can I set the requester of a ticket using information in the body of a ticket created through email?
Question How can I set the requester of an email ticket to reflect the user information shown in the body of a ticket created through email? Answer The email body is not used in any way to assist...
-
Can I send out mass emails campaigns to customers from MorgWard?
Question Can I send out mass marketing or newsletter campaigns to customers from MorgWard? Answer No, there is no native way to send out mass email campaigns within MorgWard Support. However, there...
-
Can I send one email to create two different tickets in two MorgWard accounts?
Question Can I send one email to create two different tickets in two separate MorgWard accounts? Answer No, it is not possible to send one email to create two different tickets in two unique MorgW...