Morgs
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Recent activity by Morgs-
Send Dynamic Content to Slack
Overview This article is helpful for organizations with teams overseas that speak a different language. You can support customers in many languages. Internally, it helps to send notifications to t...
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I enabled multiple language support but text isn't translated
Issue symptoms My MorgWard Support account has multiple languages enabled, but when I make a public comment on my tickets, the trigger default text shows in English, not the end-user's defined la...
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How can I tag tickets based on the requester's language?
Question How can I tag tickets based on the requester's language? Answer You can tag tickets based on the requester's language by creating a trigger. Navigate to Admin icon () > Business Rules > T...
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How can I restrict ticket forms based on the customer's language?
Question How can I restrict my support forms based on language especially for users who are not signed in? Answer There are certain scenarios where you may wish your ticket forms to have a differe...
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Are CSAT surveys multi-lingual?
Question Can I send customer satisfaction surveys in different languages? Answer The customer satisfaction survey is fully internationalized and the survey section translates to match the language...
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Can incoming tickets automatically be translated into my preferred language in Support?
Question Can I have incoming tickets automatically translated into my preferred language in Support? Answer There is no native functionality in place for automatically translating tickets you rece...
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Viewing the integrations log
Note: The Integrations log feature is an open beta. It is available to all administrators on the Team plan and above who have installed the Salesforce integration or Shopify integration. Logs f...
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Why does my satisfaction survey response rate always show a 100% response?
Question Customers are receiving the satisfaction survey, but I know that 100% of my customers are not responding. Why is it showing as a 100% response rate? Answer A reason this can happen is that...
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Why did the Overview, Leaderboard, Satisfaction and Insights reporting tabs disappear?
Question Why did the Overview, Leaderboard, Satisfaction and Insights reporting tabs disappear from my account?Before Now Answer There could be two reasons for this behavior: You upgraded your...
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Why can't my agents see the Satisfaction and NPS dashboards? (Enterprise)
Question I created a custom role in which I provide access to my team members to view, add and edit reports. However, they are unable to see the Net Promoter Score and Satisfaction dashboards unde...