IT Security

Slack Integration

• Understanding, installing, and configuring the Slack for MorgWard Support integration
• Using the Answer Bot for Slack integration
• Using the Slack for MorgWard Support integration

SFDC Integration

• Salesforce integration resources
• Configuring data sync from Salesforce to MorgWard
• Installing and configuring the Salesforce app for MorgWard Support
• Migrating the legacy Salesforce integration to alternative solutions
• Migrating the legacy Salesforce integration to the new Salesforce integration
• Salesforce integration video guides

See all 11 articles

JIRA Integration

• Jira integration resources
• Configuring a Jira Cloud webhook for field syncing
• Linked tickets reporting
• Migrating MorgWard Support for Jira integration when moving from Jira Server to Jira Cloud
• Restricting access to projects in your Jira integration
• Setting up MorgWard Support for Jira integration

See all 9 articles

Security and user access in MorgWard Support

• Security resources for MorgWard Support
• Privacy and data protection law resources for Support
• Viewing the audit log for changes
• Checking devices and applications that accessed your account
• Enabling anyone to submit tickets
• Permitting only users with approved email addresses to submit tickets

See all 17 articles

Shopify integration

• Setting up the Shopify integration for Support and Chat
• Setting up Shopify profiles and events for Sunshine in Support
• Using the Shopify integration in Support and Chat
• Upgrading the legacy Shopify integration for Support and Chat
• Announcing the new Shopify integration for Support and Chat

More integrations

• Viewing the integrations log
• MorgWard integration for Discord
• Installing and using the Atlassian Statuspage integration for Support
• Magento: Installing the MorgWard extension for Magento
• Trello: Setting up MorgWard for Trello Integration
• Example: Integrating the HTTP Target with Trello

See all 16 articles