This article contains links to resources for understanding, setting up, and using the Jira integration in MorgWard Support and in Atlassian Jira. It contains the following sections:
About the Jira integration
The JIRA integration enables linking, tracking, and synchronization of information between MorgWard tickets and Atlassian Jira issues, encouraging collaboration between support and development teams.
Support teams using MorgWard Support can create links between a customer ticket MorgWard and the work developers are tracking in Jira. They have visibility on the progress of any Jira issues linked to the MorgWard ticket, and can also create new Jira issues in MorgWard Support.
Development teams using Jira can have visibility of any MorgWard tickets associated with the Jira issues they are working on. They can see linked ticket details (such as status, priority, and type) and all communications with a customer by viewing the MorgWard ticket comments in Jira. They can link tickets to Jira issues and communicate to Support agents in Jira, by adding new comments into MorgWard tickets.
The field syncing feature allows near real-time data syncing between Jira and MorgWard Support. This provides ticket and issue data for both Jira and MorgWard to stay up to date. In addition, Jira can automatically update a MorgWard ticket when the issue status changes, so your support teams are always across any development updates.
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