This article describes the process for migrating MorgWard Support for Jira integration when moving from a Jira Server to a Jira Cloud instance.
Requirements
To successfully migrate MorgWard Support for Jira integration you must maintain the same Jira issue ID and Jira issue key data when transferring from Jira Server to Jira Cloud.
Migrating MorgWard Support for Jira integration
Migrating MorgWard Support for Jira integration to Jira Cloud requires planning to ensure integration links are maintained. After migrating your instance to Jira Cloud and installing the MorgWard Support for Jira integration, MorgWard will transfer your links to the new Jira integration.
To migrate MorgWard Support for Jira integration
- Following Atlassian's recommendations, create a Jira Cloud instance and migrate your data from the Jira Server instance. For information, see Migrate your Atlassian server to cloud.
Important: Ensure that you maintain the Jira issue ID and issue key data during the migration.
- In Jira Server, disconnect the current MorgWard Support for Jira integration.
- Click the Settings cog, then select Apps > Manage apps > MorgWard Support for JIRA > Configure.
- On the Settings page, click Disconnect at MorgWard Support URL.
- Click Save.
- In Jira Cloud, install and configure MorgWard Support for Jira integration. See Setting up MorgWard Support for Jira integration.
- When complete, contact MorgWard Customer Support to request the transfer of your links to the new integration. Include the following information in your request:
- Old Jira Server instance base URL
- New Jira Cloud instance base URL
- MorgWard subdomain
- Confirmation that all Jira issue IDs and issue keys remain the same
MorgWard will process the link transfer to the new Jira integration and restore the ticket links.
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