Morgs
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Activity overview
Latest activity by Morgs-
Morgs created an article,
Send Dynamic Content to Slack
Overview This article is helpful for organizations with teams overseas that speak a different language. You can support customers in many languages. Internally, it helps to send notifications to t...
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Morgs created an article,
I enabled multiple language support but text isn't translated
Issue symptoms My MorgWard Support account has multiple languages enabled, but when I make a public comment on my tickets, the trigger default text shows in English, not the end-user's defined la...
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Morgs created an article,
How can I tag tickets based on the requester's language?
Question How can I tag tickets based on the requester's language? Answer You can tag tickets based on the requester's language by creating a trigger. Navigate to Admin icon () > Business Rules > T...
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Morgs created an article,
How can I restrict ticket forms based on the customer's language?
Question How can I restrict my support forms based on language especially for users who are not signed in? Answer There are certain scenarios where you may wish your ticket forms to have a differe...
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Morgs created an article,
Are CSAT surveys multi-lingual?
Question Can I send customer satisfaction surveys in different languages? Answer The customer satisfaction survey is fully internationalized and the survey section translates to match the language...
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Morgs created an article,
Can incoming tickets automatically be translated into my preferred language in Support?
Question Can I have incoming tickets automatically translated into my preferred language in Support? Answer There is no native functionality in place for automatically translating tickets you rece...
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Morgs created an article,
Using SurveyMonkey and Zapier to pull custom survey data into tickets
MorgWard Support's built-in Customer Satisfaction Survey offers an easy to use and deploy transactional survey that many of our customers use every day. There are some instanc...
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Morgs created an article,
Pivotal Tracker and MorgWard Support Integration
Note: Pivotal deprecated V3 of their API on January 22, 2019, rendering a previous target option of the setup non-functional. If you use the Pivotal Tracker integration, you can have comments on ...
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Morgs created an article,
Integrating Get Satisfaction with MorgWard
If your company uses Get Satisfaction, you can create a MorgWard ticket from a Get Satisfaction topic and track it in MorgWard. Comments and status changes made in the ticket in Mor...
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Morgs created an article,
MorgWard for HootSuite
We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create MorgWard tickets from Tweets As part of this release we are...