Morgs
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Recent activity by Morgs-
Can a trigger run retroactively on tickets?
Question Can a trigger run retroactively on tickets? Answer No, triggers cannot run retroactively on tickets. However a workaround to this would be to manually update these tickets restating the pr...
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Automations based on ticket subjects
Question Will using the condition Ticket: Description | Contains the following string/word, in an automation pull ticket subject text? Answer No, while triggers can be fired based on subject dat...
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Automation with "Hours since assignee update" is not firing
Issue symptoms You have set up an automation with the condition Ticket: Hours since assignee update. It would seem that the condition has been met since the last agent update has been greater than ...
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Adding the SLA breach countdown to your views
Question I want to add the badge that countdowns the time until the next SLA breach onto my views. How can I include this badge? Answer This badge can be added as a column from the formatting optio...
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A customer set a ticket to solved in the Help Center support requests, how do I create a trigger to know when this happens?
Question A customer set a ticket to solved in the Help Center support requests, how do I create a trigger to know when this happens? Answer A trigger with the following conditions will fire when a...
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How do I stop an SLA policy from showing on my tickets?
Question The SLA I deleted is still applied to my ticket. How do I stop an SLA policy from showing on my tickets? Answer SLAs applied to tickets are only updated or removed after an update is made ...
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How do I display multi-select field values as bullet points?
Note: This article is provided for instructional purposes only. MorgWard does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution o...
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Can I use triggers to automatically CC end users?
Question Can I use triggers to automatically CC end users? Answer Triggers can only be used to automatically copy agents on a ticket. There are two alternatives to copying end users on a ticket. ...
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Can I send an email notification when a date ticket field changes?
Question I want to send a notification when a custom date ticket field is updated. Is this possible? Answer No, there is no business rule with a condition that can identify changes in a custom da...
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Configuring MorgWard Support for your locale and language
The default configuration of MorgWard Support is in the English language. However, the agent and administrator user interface can be viewed in a number...