Business rules
Articles about triggers, automations and SLAs in MorgWard Support
- Can I send an email notification when a date ticket field changes?
- Can I use triggers to automatically CC end users?
- How do I display multi-select field values as bullet points?
- How do I stop an SLA policy from showing on my tickets?
- A customer set a ticket to solved in the Help Center support requests, how do I create a trigger to know when this happens?
- Adding the SLA breach countdown to your views
- Automation with "Hours since assignee update" is not firing
- Automations based on ticket subjects
- Can a trigger run retroactively on tickets?
- Can an email from a business rule satisfy SLA targets for wait time?
- Can I add a hyperlink to images in macros?
- Can I allow an agent to edit business rules?
- Can I apply ticket fields to groups?
- Can I automatically assign a ticket to the first responding agent?
- Can I automatically route tickets from a specific customer to specific agent?
- Can I automatically set priority on tickets for my SLA targets?
- Can I be notified by email before a task ticket's due date?
- Can I be notified of an SLA breach?
- Can I be notified when a problem ticket has reached a certain number of incidents?
- Can I configure a trigger to add a comment to a ticket?
- Can I create a folder to drag and drop tickets into?
- Can I create a view for tickets proactively created by an agent?
- Can I create a view to search for tickets by skill?
- Can I create an SLA policy with a First reply target for missed calls?
- Can I customize the look of the Satisfaction Rating landing page?
- Can I deactivate triggers or automations on the Support Essential plan?
- Can I define an SLA policy based on the creation date of a ticket?
- Can I have an automation check conditions in minutes instead of hours?
- Can I include the customer's original message in my auto-reply email trigger?
- Can I increase the number of displayed views?