Can I allow an agent to edit business rules?

Question

I want some of my agents to be able to configure Support triggers and automations. Can I allow an agent to edit business rules?

Answer

Yes, on the Support Enterprise plan, you can create a custom role and allow agents to edit or add business rules (triggers, automation, and SLA). 

For more information about creating custom roles and assigning roles to an agent, see the article: Creating custom roles and assigning agents (Enterprise).