Can a trigger run retroactively on tickets?

Question

Can a trigger run retroactively on tickets?

Answer

No, triggers cannot run retroactively on tickets. However a workaround to this would be to manually update these tickets restating the previous comment in that ticket. As long as the trigger is active and the ticket meets the appropriate conditions, the trigger will run and update your customer. For more information on managing triggers, see Creating and managing triggers for ticket updates and notifications.