Can I send an email notification when a date ticket field changes?

Question

I want to send a notification when a custom date ticket field is updated. Is this possible?

Answer 

No, there is no business rule with a condition that can identify changes in a custom date ticket field value. 

A suggested workaround from this community post is to:

• Use an additional custom checkbox field that your agents can check. Train your agents to check that box if the date ticket field is updated. Use that action as a condition in your trigger conditions to send an email notification.
• Include the custom date field placeholder {{ticket.ticket_field_ID }} in your email notifications. You don’t notify the recipients of the email that the date changed, but this way they are always aware of the date value.

For more information about ticket fields, see About ticket fields.

 Contributed by community member Heather Rommel.
For the original conversation, see Email trigger when a date field is changed.