Can I automatically route tickets from a specific customer to specific agent?

Question

How can I automatically assign all of a requester's tickets to the same agent?

Answer

You can automatically assign all of a requester's tickets to the same agent creating a trigger.

To create this trigger

1. Tag the user whose tickets need to be auto-assigned with a unique tag in their profile under. You can find the end user on the Customers page in Support.
2. Create a trigger with these conditions:
   • Ticket > is > Created
   • Tags > contains at least one of the following > unique_tag

• Under Meets ALL of the following:
• Under Actions, select Assignee > agent_name

Click Create.

For other questions regarding assignment issues, see the articles below.

• Why do tickets auto-assign to one group?
• How can I automatically assign a follow-up ticket using triggers?