Can I automatically assign a ticket to the first responding agent?

Question

I want to assign the ticket to the first agent to respond. Can I automatically assign a ticket to the first responding agent?

Answer 

The Auto-assign to the first email responding agent trigger assigns the ticket to the agent when the agent updates the ticket through email.

If you need to automatically assign a ticket to the first agent that responded from the Support ticket interface, create a separate trigger for that. Follow these steps.

To automatically assign a ticket to the first agent that responds from the ticket interface

1. Create a new trigger.
2. Add the below conditions under Meet ALL of the following conditions:
   • Ticket | Is | Updated
   • Assignee | Is | -
   • Comment | Is | Present, and requester can see the comment
     
3. Add the below action
   • Assignee | (current user)
     
     
4. Select Create.

For more information about triggers, see the article: About triggers and how they work.