Can I create an SLA policy with a First reply target for missed calls?

Question

I am trying to create an SLA policy with First reply time target for missed calls, but the target does not apply. Does the First reply time target work for missed call tickets? 

Answer

No, the SLA will not run because the system is looking for a comment from the ticket requester. Missed call tickets do not have a public comment from the requester; therefore, the target will not apply.

For additional information on first reply time, see this article: Understanding ticket reply time.