Can I create a view to search for tickets by skill?

Question

Can I create a view to search for tickets by skill? 

Answer 

Yes, it is possible to create a view to match the conditions of your skills. 

For instance, if you create a Skills match view and Agent A is assigned to skill A, that agent sees tickets with skill A and unskilled tickets. If Agent B was an unskilled agent and looked at the same view, they only see unskilled tickets whereas Agent A sees unskilled tickets and tickets with skill A.

For more information about skills and the two types of skills-based views in Support (Views with a skills-based condition and Skills-match views), see the article: Using skills-based routing (Enterprise).