Morgs
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Articles
Recent activity by Morgs-
Can I create a new ticket placeholder?
Question I want to customize the placeholders used in my tickets. Can I create a new ticket placeholder? Answer No, placeholders are a system default and it's not possible to create a new one. If ...
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Can I create a free form text field option within a drop-down list?
Question I need to create a text field option for miscellaneous issues that my agents can fill out in my drop-down list. Is it possible to add an option to enter a line of text? Answer No, it is no...
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Can I change the ticket priority value back to no priority?
Question When a ticket is assigned a priority, I can't change the priority back to the "-" priority setting. How can I do that? Answer The priority of a ticket can't be reset once it was already s...
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Can I change the order of the comments as an agent when viewing a ticket?
Question Can I change the order of the comments in the MorgWard Support dashboard when viewing a ticket? Answer No, it is not possible to control the order of the comments in the MorgWard Support...
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Can I change the default comment that shows up when I merge two tickets?
Question Can I modify the comment that shows when two tickets are merged so that I don't have to manually modify it every time I merge tickets? Answer It is not possible to change the default tex...
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Can I change the attachment size limit in ticket comments?
Question Can I change the attachment size limit in ticket comments? Answer It is not possible to increase the attachment size limits. If you want to send files that exceed these limits, use another...
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Can I change a ticket status back to New?
Question Is it possible to change the status of a ticket back to New? Answer No, once a ticket's status has been changed from New, it can never be set back to New. For more information, see the art...
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Can I bulk delete suspended tickets?
Question Can I bulk delete suspended tickets? Answer There is no native way to mass delete suspended tickets. That being said there is an application in our app store that is designed to bulk delet...
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Can I bulk create tickets to email my users?
Question Is it possible to create bulk tickets to send out to my customers? Answer No, there is no native way to bulk create tickets within MorgWard Support. However, it is possible to bulk creat...
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Can I avoid the clutter caused by multiple custom fields displayed on tickets?
Question Can I avoid the clutter caused by multiple custom fields displayed on MorgWard Support tickets? Answer Yes. There are a few different ways to accomplish this based on your plan level. I...