Tickets
Articles about tickets, ticket fields, ticket forms, macros, views and tags in MorgWard Support
- How do I set an external ID of a MorgWard Support ticket?
- Why did my tickets disappear from my views?
- Agent signatures have incorrect formatting
- An incident ticket connected to a problem ticket cannot be updated
- Are there ways for certain skills to override other skills?
- Can a ticket have multiple assignees at one time?
- Can agents submit satisfaction ratings on tickets?
- Can customers change their satisfaction rating?
- Can customers see private notes?
- Can I add a CC field to the ticket forms used in my Help Center?
- Can I add an internal note and a public reply to a ticket at the same time?
- Can I add custom ticket statuses?
- Can I add hyperlinks to tickets through macros?
- Can I allow my end users to see their ticket type?
- Can I alter a custom ticket field type?
- Can I auto or bulk create or update a set of child tickets?
- Can I auto-assign a ticket that is in a solved status?
- Can I automatically assign tickets to agents when I use the play button?
- Can I automatically CC all users in an organization?
- Can I automatically merge tickets from the same sender?
- Can I avoid the clutter caused by multiple custom fields displayed on tickets?
- Can I bulk create tickets to email my users?
- Can I bulk delete suspended tickets?
- Can I change a ticket status back to New?
- Can I change the attachment size limit in ticket comments?
- Can I change the default comment that shows up when I merge two tickets?
- Can I change the order of the comments as an agent when viewing a ticket?
- Can I change the ticket priority value back to no priority?
- Can I create a free form text field option within a drop-down list?
- Can I create a new ticket placeholder?