Can I change the order of the comments as an agent when viewing a ticket?

Question

Can I change the order of the comments in the MorgWard Support dashboard when viewing a ticket? 

Answer

No, it is not possible to control the order of the comments in the MorgWard Support interface for agents.

If you want to order the comments in the user portal, see the article instead: How do I update the order that comments are displayed in the customer portal?

For the original conversation, see Sorting of comments INSIDE a ticket.