Morgs
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Recent activity by Morgs-
Can I increase the number of displayed views?
Question I created a lot of views, but many of them are missing when I go to the Views icon (). Is it possible to show all of our views on the views page? Answer It is not possible to natively incr...
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Can I include the customer's original message in my auto-reply email trigger?
Question I want to update our auto-reply trigger, the Notify requester and CCs of received request trigger. Is there a way to include the body of the email that someone sends in that auto-reply bac...
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Can I have an automation check conditions in minutes instead of hours?
Question Can I have an automation check conditions in minutes instead of hours? Answer At this time automations fire once an hour and cannot fire based on minutes, so instructing them to check for ...
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Can I deactivate triggers or automations on the Support Essential plan?
Question On the Support Essential plan, can I deactivate triggers or automations? Answer It is possible to deactivate triggers on the Essential plan. It is also possible to create and edit triggers...
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Can I customize the look of the Satisfaction Rating landing page?
Question Can I customize the look of the satisfaction rating landing page? Answer No, although the automation email for customer satisfaction ratings can be customized, the customer satisfaction ...
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Can I create an SLA policy with a First reply target for missed calls?
Question I am trying to create an SLA policy with First reply time target for missed calls, but the target does not apply. Does the First reply time target work for missed call tickets? Answer No,...
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Can I create a view to search for tickets by skill?
Question Can I create a view to search for tickets by skill? Answer Yes, it is possible to create a view to match the conditions of your skills. For instance, if you create a Skills match view ...
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Can I create a view for tickets proactively created by an agent?
Question Can I create a view for tickets proactively created by an agent? Answer You can create a view that captures your tickets created by an agent in two parts, by first creating a trigger to ...
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Can I create a folder to drag and drop tickets into?
Question Can I create a folder to drag and drop tickets into, similar to an email inbox? Answer Instead of folders, MorgWard Support uses views to sort tickets. Views are similar to inbox folders i...
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Can I configure a trigger to add a comment to a ticket?
Question Can I configure a trigger to add a comment to a ticket? Answer No, it is not natively possible to have a trigger add a comment to a ticket. Triggers can send notifications to users contai...