Morgs
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Articles
Recent activity by Morgs-
Email encryption and private email relay services
It's becoming increasingly common for organizations to send email using email encryption or through a private email relay service which masks the email identity and domain of the original sender....
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Decommissioning email support addresses
Sometimes, an organization needs to discontinue the use of an external or native support email address without responses to existing tickets being lost. This article explains how to manage this w...
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Setting up the Google Developer console for the Google Play integration
This guide will walk you through the installation and integration of the MorgWard Google Play Integration, focusing on the part that happens outside MorgWard - namely, the steps taking place in the...
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Admin's guide to the MorgWard API
What is the MorgWard API? An API, or Application Programming Interface, is a tool for software applications. If you think of a restaurant, the waiter carries dishes from the kitchen to your table. ...
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Accessing the My Apps page for your installed Support apps
You can install and manage your Support app integrations from the MorgWard My Apps page. To access the My Apps page In Admin Center, click the Apps and integrations icon () in the sidebar, then...
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Setting up and using Google Analytics for the Web Widget (Classic)
Google Analytics is an analytics tool that helps you understand and analyze your web traffic. The Web Widget (Classic) supports reporting of widget events and channel ev...
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Understanding how creating, deactivating, or deleting ticket fields impacts tickets
When using custom ticket fields, there are different actions available. Each of these actions affect tickets and the API differently. Note: You cannot alter a field type after the custom ticket fi...
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Side conversations resources
This is a list of articles about setting up and using side conversations. Admin resources Enabling and disabling side conversations Setting up triggers for side conversations Using macros to sta...
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Rendering URIs in comments as links automatically
Fastpath: Admin Center > Objects and rules > Tickets > Settings Administrators can make certain uniform resource identifiers (URIs) in agent comments render as links a...
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Understanding follow-up tickets for side conversations
When someone replies to a side conversation that belongs to a closed or archived ticket, a follow-up ticket is automatically created. This article includes these sections: About follow-up ticket...