Morgs
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Recent activity by Morgs-
Quick launch guide
Welcome to MorgWard Support! This article provides the framework you need to get your account up and running. It describes the key items you need to set up and gives you guidelines on where to find...
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Changing your password
You can easily change your password in your user profile. If you're an admin you can reset an end-user's password (see Resetting user passwords). An email confirmation is sent when an e...
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Archiving ticket email notifications
Many businesses maintain archives of their customer communications as a standard practice or for legal purposes. You can ...
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Personalize your communication with User and Organization Fields
One of the things that I have struggled with as a small business owner (I teach music on the side), is finding a way to quickly, elegantly, and efficiently track my customer information, and...
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Using 2-factor authentication
Fastpath: Agent UI > User Avatar > View Profile Page > Security Settings If you sign in to MorgWard using standard MorgWard authentication, you can turn on 2-factor authentication. 2-factor aut...
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Exporting data to a JSON, CSV, or XML file
Fastpath: Admin > Manage > Reports Important: Data export must be enabled by MorgWard for your account. To enable this option, your account owner can contact MorgWard Customer Support. When d...
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Customizing your templates for email notifications
Fastpath: Admin > Channels > Email Important: The option to edit email templates is not enabled by default for trials and might not be enabled for some accounts. To enable ed...
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About CSAT (Customer Satisfaction) ratings in MorgWard Support
CSAT rating settings are now in Admin Center, the new home for Support settings. See About Support settings in Admin Center. Your customers can provide feedback about their experience in MorgWar...
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Forwarding incoming email to MorgWard Support
As described in Choosing the email addresses to receive support requests, you can receive support requests at an external email address (instead of a MorgWard Su...
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Working with satisfaction reasons
CSAT (customer satisfaction) rating surveys allow you to measure how happy your customers ...