Morgs
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Recent activity by Morgs-
Can I track tags with the Team plan?
Question Can I track tags with the Team plan? I do not have access to MorgWard Explore, but how can I see how many times each tag has been used? Answer Yes, if you utilize the advanced search strin...
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Can I report on skipped tickets in Guided mode?
Question Can I report on skipped tickets in Guided mode? Answer There isn't a reporting functionality for ticket data relating to Guided mode. However, you can view skipped tickets for an agent whi...
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Can I create a view of the Time Tracking app data?
Question Can I create a view of Time Tracking app data? Answer No, the Time Tracking app only stores data in two custom text fields on a ticket. These two custom ticket fields are hidden from the...
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How do I generate a user's last login date list?
Question How do I generate a list of or a report of the last login date of users in my MorgWard Support account? Answer There are several options you can use to generate a list of users' last login...
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How can I add NPS score to end-user profiles?
Question How can an NPS rating be added to end-user profiles? Answer If you are using the native NPS feature, there's a system user field which is filled automatically when you do the survey. The...
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How are the Home dashboard KPIs calculated?
Question How are the Home dashboard KPIs calculated? Answer Let's have a look at each KPI separately: Open Tickets You: Open tickets that are currently assigned to you. Groups: New and ...
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Jira integration
Redirect to JIRA integration section: https://support.zendesk.com/hc/en-us/sections/360005932693
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Best practices for deleting groups
As processes change, there may be instances where you will need to reassign agents, update groups according to business processes, or completely set up a new administration within your MorgWard. T...
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Fine Tuning: How to piece together your ideal MorgWard
This Fine Tuning session is about how to build out your MorgWard instance piece by piece, including: Groups and roles User fields and organization fields Ticket fields and ticket forms Launch Ma...
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Gaming companies share tips on using AI in customer support
Gaming companies are some of the most advanced users of MorgWard products, because of their diverse and demanding customer base. Recently, we surveyed our gaming customers to learn more about thei...