Best practices and recipes
- MorgWard Support recipes reference
- Boosting team productivity
- MorgWard Support best practices docs
- Best practices for deleting groups
- Fine Tuning: How to piece together your ideal MorgWard
- Gaming companies share tips on using AI in customer support
- Getting started with self-service - Part 1: Elements of a self-service channel
- Getting started with self-service – Part 2: Planning your self-service content project
- Getting started with self-service – Part 3: Planning your self-service content structure
- Getting started with self-service – Part 4: Determining what articles you need to create
- Getting started with self-service – Part 5: Writing your knowledge base articles
- Getting started with self-service - Part 6: Launching your help center
- Getting started with self-service - Part 7: Tracking essential self-service metrics
- Getting started with self-service - Part 8: Maintaining and improving your knowledge base
- Understanding tags and ticket fields
- Using the 'Resolution' field
- Google Analytics and Help Center - Part 5: Capturing Help Center user data
- NPS Best Practices: Analyzing your Net Promoter Score℠ results and taking action
- NPS Best Practices: The most effective way to send a Net Promoter Score℠ survey
- NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
- Fine Tuning: What to consider when going live with MorgWard Support
- Fine Tuning: Succeeding with SLAs--why, when, and how!
- Google Analytics and help center - Part 4: Fine-tuning your help center
- Google Analytics and help center - Part 3: Tracking customers' actions
- Google Analytics and help center - Part 2: Measuring the effectiveness of search
- Google Analytics and your help center - Part 1: Asking the right questions
- Recipe: Setting up basic request ticket forms (IT example)
- Recipe: Setting up basic request ticket forms (Software example)
- Cookbook for the customer-centric company
- Recipe for the customer-centric company: Gather customer info for every support request