Morgs
- Total activity 1202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 597
Articles
Recent activity by Morgs-
Getting started with self-service - Part 1: Elements of a self-service channel
If it’s your job to plan, write, and maintain the content for your knowledge base, this series of articles will help you learn how to plan and then write and review your self-service content, how...
-
Getting started with self-service – Part 2: Planning your self-service content project
The first step in launching your self-service channel is to plan for the key tasks that you’ll need to accomplish. This includes when to launch your help center, who creates the content, and who ...
-
Getting started with self-service – Part 3: Planning your self-service content structure
After you’ve taken the first steps to plan the content development and rollout of your self-service channel (see Getting started with self-service – Part 2: Planning your self-service content pro...
-
Getting started with self-service – Part 4: Determining what articles you need to create
When it’s time to plan out what articles you want to include in your knowledge base, there’s no need to guess; you should have plenty of existing resources to help you determine what you need to ...
-
Getting started with self-service – Part 5: Writing your knowledge base articles
The previous articles in this series have described the steps involved in the build up to this step: writing your knowledge base articles. This article describes the processes and tools you can u...
-
Getting started with self-service - Part 6: Launching your help center
In the build-up to launching your help center and all the new knowledge base articles you’ve created (Getting started with self-service – Part 5: Writing your knowledge base articles) you need to...
-
Getting started with self-service - Part 7: Tracking essential self-service metrics
With your help center live (see Getting started with self-service - Part 6: Launching your help center), you should now start tracking the key self-service metrics that will help you determine ho...
-
Getting started with self-service - Part 8: Maintaining and improving your knowledge base
As you track your essential self-service metrics (see Getting started with self-service - Part 7: Tracking essential self-service metrics) and receive feedback from your customers and from intern...
-
MorgWard Support recipes reference
You can use our recipes to enhance your support. This article contains a reference list for all of our recipes. Workflow recipes Recipe: Funneling orders through MorgWard Support Recipe: Setting ...
-
Boosting team productivity
As a MorgWard admin, it's your job to ensure the success of your Customer Support team. In this article, you'll learn about some great MorgWard tools that can help you and your ...