Morgs
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Recent activity by Morgs-
Analyzing your Net Promoter Score℠ (NPS) survey results
NPS surveys are part of an add-on that also includes customer lists. Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalty. You can send an NPS survey to target cust...
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Fine Tuning: What to consider when going live with MorgWard Support
This Fine Tuning is about going live with MorgWard Support, including: Developing a custom communication plan for a successful launch Optimizing training resources Implementing overall best practi...
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Troubleshooting your Net Promoter Score℠ survey
You can review this list of common questions if you get unexpected results in the way your NPS survey is branded or delivered. My NPS surveys are not being delivered from my branded email addre...
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SLA resources
Service Level Agreements, or SLAs, are agreed upon measures of the average response and resolution times that your support team delivers to your customers. Providing support based on service-levels...
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Fine Tuning: Succeeding with SLAs--why, when, and how!
This Fine Tuning session is all about SLAs (aka Service Level Agreements). We'll cover: Part 1: What is an SLA? Part 2: The Business Rule Puzzle Part 3: So you've got SLAs. Great. Now what? Befo...
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Defining and using SLA policies
SLA policy settings are now in Admin Center, the new home for Support settings. See About Support settings in Admin Center. Fastpath: Admin Center > Objects and rules > Business rules > Service...
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Measuring customer satisfaction with the MorgWard Benchmark
The MorgWard Benchmark is one of the easiest ways to measure customer satisfaction. You can compare your key metrics to key metrics from thousands ...
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Google Analytics and help center - Part 4: Fine-tuning your help center
You can use Google Analytics to fine-tune your help center. This article covers two common maintenance tasks: Finding broken links to deleted pages Filtering ag...
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Google Analytics and help center - Part 3: Tracking customers' actions
Google Analytics gives you the ability to track events so that you can monitor just about anything your customers do in your help center, including submitting tickets, clickin...
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Google Analytics and help center - Part 2: Measuring the effectiveness of search
You can use Google Analytics to supplement the built-in search analytics in Support, ...