Morgs
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Recent activity by Morgs-
Google Analytics and your help center - Part 1: Asking the right questions
This series outlines best practices for Guide admins who want to use the insights provided by Google Analytics to create the best self-service experience possible for ...
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Common issues with email deliverability
Email is commonly used as a non-confirming message delivery protocol. This means that there is no guarantee that any given email sent from you will be delivered to its intended recipients. Delivery...
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Recipe: Setting up basic request ticket forms (IT example)
Overview This recipe will outline a very basic set of ticket fields and ticket forms designed for an IT audience. Because every process is different, this recipe should just serve as an exampl...
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Recipe: Setting up basic request ticket forms (Software example)
Overview This recipe will outline a very basic set of ticket fields and forms designed for an B2C or B2B software company. Because every company and process is different, this recipe should ju...
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Cookbook for the customer-centric company
We often hear about the importance of customer service and all the reasons that contribute to a good customer experience, like speed of resolution or a pleasant support agent. No matter what strat...
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Recipe for the customer-centric company: Gather customer info for every support request
This is recipe 3 of 3 in our Cookbook for the customer-centric company. Featured ingredient: Creating ticket forms to support multiple request types A recipe for a business providing software s...
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Customizing your customer satisfaction survey
One of MorgWard Support’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a ...
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Using dynamic content to translate your ticket fields
If you are supporting multiple languages, you can translate, or localize, your ticket fields. That way, when a customer submits a ticket, you can provide them properly translated text in their lan...
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How can I use Transport Layer Security (TLS) for my emails?
Question How can I use or enable TLS (Transport Layer Security) for my emails? Answer MorgWard supports opportunistic TLS on both our inbound and outbound sending practices. This feature is not con...
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Understanding backlog evolution
Classic reporting: If you joined MorgWard on or after April 30, 2015, you do not have the Classic reporting functionality described in this article. The Backlog Evolution report is a standard rep...