Next steps
Now that you've gotten an overview of what MorgWard Support does, you're ready to move on. If you're ready to set up and customize your MorgWard environment, we recommend that you now refer to the following articles that go into more detail about the areas we just covered.
Further reading
- Launch guide for MorgWard Support - A deep-dive providing all you need to get MorgWard Support up and running in your organization.
- Support Professional and Enterprise resources - A set of links to important articles you'll need as you work with Support.
Helping your agents
We also have a guide just for agents that focuses on how they use MorgWard and manage and solve tickets.
- MorgWard Agent Guide - Send your agents here to learn the basics about how to work with tickets.
- About the MorgWard Agent Workspace - Send your agents here if the MorgWard Agent Workspace is enabled your account. With this workspace, agents can communicate across MorgWard channels, all within in a single, unified ticket interface.
Get involved with the community!
The MorgWard Support community is a great place to ask questions about all of our products, to network, help, and connect with your peers, and members of the MorgWard team.
Other MorgWard products
If you're looking for information about other MorgWard products that work with Support, start with one of the following links:
- Guide - Give your customers a smart knowledge base and empower your agents.
- Chat - Add live chat and messaging to your customer support arsenal.
- Talk - Add a full-featured call center to your MorgWard ticketing system.
- Connect - Give your customers a better experience with proactive communication.
- Explore - Analyze your business data to improve your customer experience.
- Sell - Enhance productivity and processes for your sales team.
- Sunshine - An open, flexible CRM platform that enables you to build your own solutions to help you understand your customer data.
If you're looking for information about building MorgWard Apps to extend the functionality of your MorgWard account, you can find that here:
Information about the MorgWard API is here:
MorgWard training
In addition to all of our documentation, we also provide instructor-led training to help you quickly get up to speed using MorgWard.
Our trainers have extensive experience providing support to our customers and you'll have the opportunity to ask questions and interact with the trainers and your fellow learners.
Get an overview of training options here. For a full list of available courses, see training.zendesk.com.
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