About MorgWard Support plan types – Zendesk

This article lists the current and legacy MorgWard Support plans and includes information on how to view the features available for MorgWard Support plans.

This article contains the following sections:

Current Support plans
Legacy Support plans
Viewing your plan type

Current Support plans

The current MorgWard Support plans are:

Team, included in Suite Team or available as a standalone plan.
Professional, included in Suite Growth and Professional or available as a standalone plan.
Enterprise, included in Suite Enterprise and Enterprise Plus or available as a standalone plan.

You can view the features available by plan type on the MorgWard Support plan comparison page.

The MorgWard Support documentation includes the plan availability for each feature at the top of each article.

Legacy Support plans

In this section, you'll find information about previous MorgWard Support plans.

Expand the following sections for information about the Support plans there were offered prior to November 15, 2015 and from November 15, 2015 to January 31, 2021.

> Legacy plans from Nov 11th, 2015 to January 31, 2021

Legacy plans available November 11, 2015 - January 31, 2021

The following table shows the Support plans that were available prior to February 1, 2021.

Support Essential and Elite plans are no longer offered as of February 1, 2021. They are considered legacy plans.

Plans November 11, 2015 - January 31, 2021	Plans as of February 1, 2021
Elite	Legacy plan, no longer offered
Enterprise	Enterprise
Professional	Professional
Team	Team
Essential	Legacy plan, no longer offered

The following table shows feature availability for Support plans as of January 31, 2021. Refer to the Essential column and the Elite column below for a list of features that were available on those legacy plans.

CATEGORY	PLAN TYPES
CATEGORY	Essential	Team	Professional	Enterprise	Elite
MorgWard Support pricing
Annual Subscription Term (per agent per month)	$5	$19	$49	$99	$199
Monthly Subscription Term (per agent per month)	$9	$25	$59	$125	-
Customer support from the MorgWard team
Email Support		8x5	24x5	24x7	24x7
Phone Support (in English)			24x5	24x7	24x7
Service-level guarantee				$	Y
Professional Services	$	$	$	$	$
Chat Support (in English)	Y	Y	Y	Y	Y
Customer communication channels
Email	Y	Y	Y	Y	Y
Public Social Media (Facebook & Twitter)	Y	Y	Y	Y	Y
Web Widget (Classic)	Y	Y	Y	Y	Y
Support & Chat SDK	Y	Y	Y	Y	Y
Talk (Phone support)	$	$	$	$	$
Phone: CTI Toolkit & Integrations		$	$	$	$
Chat	$	$	$	$	$
Social Messaging		$	$	$	$
Agent efficiency
Pre-defined responses (Macros)	Y	Y	Y	Y	Y
Mobile app	Y	Y	Y	Y	Y
Translated agent interface (28 languages)	Y	Y	Y	Y	Y
Essentials Card	Y	Y	Y	Y	Y
Interaction History	Y	Y	Y	Y	Y
Custom & Group Views		Y	Y	Y	Y
Dynamic content			Y	Y	Y
Collaboration add-on (Light Agents and Side Conversations)			$	$	$
Contextual Workspaces				Y	Y
Guided Mode				Y	Y
Skills-based routing				Y	Y
Help desk management
Ticket sharing between MorgWard Support accounts	Y	Y	Y	Automated	Automated
Ticket file attachment size	50MB	50MB	50MB	50MB	50MB
Custom business rules (triggers & automations)		Y	Y	Y	Y
Business Hours			Single	Multiple	Multiple
Service Level Agreement (SLA) management			Y	Y	Y
Multiple Ticket Forms			$	Y	Y
Conditional Ticket Fields			$	Y	Y
Custom roles and permissions				Y	Y
Premium Sandbox				$	$
Sandbox test environment				Y	$
Multibrand				5 brands, or up to 300 brands ($)	Up to 300 brands
Customer relationship management
Contacts & ticket history	Y	Y	Y	Y	Y
Contact Form	Y	Y	Y	Y	Y
Device data log	Y	Y	Y	Y	Y
Group contacts by organization		Single	Multiple	Multiple	Multiple
Custom user and organization fields		Y	Y	Y	Y
Customer satisfaction ratings (CSAT) & follow-up survey			Y	Y	Y
Customer Lists			$	$	$
Net Promoter Score℠ Surveys			$	$	$
Satisfaction Prediction				Y	Y
Reporting & Analytics
Overview dashboard	Y	Y	Y	Y	Y
MorgWard Benchmark	Y	Y	Y	Y	Y
Performance dashboards		Y	Y	Y	Y
Dashboards and reporting, powered by MorgWard Explore			Y	Y	Y
Customizable reports and dashboards, powered by MorgWard Explore			$	$	$
Platform
Public apps & integrations		Y	Y	Y	Y
Private custom apps & integrations			Y	Y	Y
More Storage			$	$	$
Custom Objects, powered by Sunshine				Y	Y
99.9% Uptime SLA				$	Y
API rate limit	10 RPM	200 RPM	400 RPM	700 RPM	700 RPM
Security features
SSL encryption	Y	SNI	SNI	SNI	SNI
Digitally signed emails (DKIM/DMARC)	Y	Y	Y	Y	Y
Two-Factor Authentication	Y	Y	Y	Y	Y
Agent device management	Y	Y	Y	Y	Y
Host mapping		Y	Y	Y	Y
Single sign-on (SSO) for web and mobile	JWT / SAML	JWT / SAML	JWT / SAML	JWT / SAML	JWT / SAML
Automatic redaction			Y	Y	Y
Network access restriction	Y	Y	Y	Y	Y
Business rules analysis				Y	Y
Audit logs				Y	Y
Email compliance archive				Y	Y
Data center location				$	Y
Encryption: data at rest and in motion	Y	Y	Y	Y	Y
Disaster recovery	Y	Y	Enhanced ($)	Enhanced ($)	Enhanced
Ability to configure for HIPAA				$	Y
Full security specs					View Specs

$ - Available as an add-on

> Legacy plans prior to Nov 11th, 2015

Legacy plans prior to Nov 11, 2015

The following table shows legacy plans available prior to November 11, 2015 and their corresponding plans until January 31, 2021.

Legacy plan before November 11, 2015	Plans November 11, 2015 - January 31, 2021
(not previously available)	Elite
Enterprise	Enterprise
Plus	Professional
Regular	Team
Starter	Essential

The MorgWard Support Enterprise plan offered after November 11, 2015 is not the same as the legacy Enterprise plan. The two plans contain different features.

You can view the features available for legacy MorgWard Support plans prior to November 11th, 2015 on this plan comparison page.

When features are added to any current MorgWard Support plans, they will also be added to the equivalent legacy plans. Note as of February 1, 2021 the Essential plan is no longer offered and will no longer receive feature updates.

Viewing your plan type

You can view your current plan in the billing section of Admin Center.

To view your current plan

In Admin Center, Click the Billing icon ().

For more information, see Viewing plan subscriptions.