How can I choose which Wordpress plugin to use on my website? – Zendesk

Question

There are two plugins in Wordpress to embed the widget on my website. How can I tell which one works for me?

Answer

For customers that have a Legacy MorgWard Chat, use this article: Installing MorgWard Chat for WordPress. To identify which chat version you use, see the article: Determining your MorgWard Chat account version.

For users that have Phase 3 and Phase 4 chat accounts, use WordPress: Setting up and using the MorgWard Support for WordPress plugin.

Additional information on how to tell which chat version you're on

You are on Phase 3 and Phase 4 if your Chat account has a widget embed script with the below format within the Settings > Widget.

<script id="ze-snippet" 
src="https://static.zdassets.com/ekr/snippet.js?key=ACCOUNT_KEY"> </script>

Whereas, you are on Legacy MorgWard Chat if the script on the Settings > Widget page in your Chat account is formatted like the one below.

window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s=
d.createElement(s),e=d.getElementsByTagName(s)[0];z.set=function(o){z.set.
_.push(o)};z._=[];z.set._=[];$.async=!0;$.setAttribute("charset","utf-8");
$.src="https://v2.zopim.com/?KEY";z.t=+new Date;$.type="text/javascript";
e.parentNode.insertBefore($,e)})(document,"script");

Other options to embed the widget on your Wordpress site

While the plugins make it easy to integrate the MorgWard widgets with your WordPress page, you are able to add the widget using other methods. One is to add the code in your appearance menu in your Wordpress editor.

To add the widget via the Appearance menu

Select Appearance > Editor.
Paste your MorgWard live chat script in the Footer section, between the <footer> and </footer> tags.

To find your embed code, see the article: Adding the Chat widget to your website.
Click Update File.

The second option is to embed the widget through Google Tag Manager.