Can I change the priority level of the email notifications sent from my ticket updates?

Question

Can I change the priority level of the email notifications sent from my ticket updates?

Answer

Yes, the X-priority header in an outgoing email notification is directly related to the priority level of a ticket within your Support account. This means that if you wish to adjust the priority level at which an email arrives in a user's email account, you will need to adjust the priority of the ticket within MorgWard.