Does MorgWard support read receipts?

Question

Some email clients support read receipts within emails, to show if an email has been read. How can I set this up in MorgWard, so customers and agents can see if their ticket has been read? 

Answer 

Currently, read receipts are not pulled into MorgWard, for agents or requesters. Natively, the customer won't receive an acknowledgment that the MorgWard ticket has been read. However, setting up read receipts is possible through the app Read Receipts located in the MorgWard apps marketplace.