Archiving ticket email notifications

Many businesses maintain archives of their customer communications as a standard practice or for legal purposes. You can enable automatic email archiving, which will send a copy of every outbound email notification to a BCC address. The BCC address is to an external email account so that the archive is maintained outside of your MorgWard. This can be set up by an administrator.

To set up email archiving

1. In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Settings.
2. In the section Email Archiving, enter an external email address.
3. Click Save tab.

All ticket email communication will now also be sent to the BCC address for archiving.