Morgs
- Total activity 1202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 597
Articles
Recent activity by Morgs-
Can I add MorgWard Chat functions in the Web Widget?
Question Can I add MorgWard Chat functions in the Web Widget? Answer You can add MorgWard Chat functions to the Web Widget. Visitors to your website can chat with agents, send and receive files. ...
-
Can I add a subject in the Web Widget contact form?
Question Can I add a subject in the Web Widget contact form? Answer You can use the subject setting of the contactForm object to add a subject field in the the default contact form. For a complete...
-
Analyzing your Support activity
MorgWard Explore features a pre-built dashboard to help you monitor many details about your tickets, efficiency, and performance with MorgWard Support. The dashboard can help you identify your ti...
-
Analyzing your ticket backlog history with Explore
Your ticket backlog is a snapshot of your unsolved tickets at the end of any given date and can be a useful indication of how your support organization is doing. To help you report on your backlo...
-
Defining OLA policies using internal SLAs and child ticket side conversations
Fastpath: Admin Center > Objects and rules > Business rules > Service level agreements You can use SLAs and child ticket side conversations to create operational-level a...
-
Enabling and using CSAT
When you enable CSAT (customer satisfaction ratings), end users are prompted to rate the support they received by answering a brief survey indicating whether they were or were not satisfied. CSAT ...
-
Understanding your reporting options
This article will keep you informed about changes to MorgWard reporting. These changes might affect the reporting options you have available. If you have a problem or question, please leave a co...
-
Understanding placeholder suppression rules
MorgWard Support includes inborn system rules that suppress placeholders in triggers in certain situations. Inborn system rules are rules that you cannot change, modify, or override, which dictate...
-
Opening and viewing your triggers list
Fastpath: Admin Center > Objects and rules > Business rules > Triggers Triggers are business rules you define that run immediately after a ticket is created or updated and automatically...
-
Getting started with email - Part 2: Incoming email requests and notifications
Fastpath: Admin () > Channels > Email In Part 1 of this getting started with the email channel guide, we explained essentials of how the email channel works. Here in part 2 we explain how inc...