Workflows
- Triggers resources
- Triggers recipes reference
- Automations resources and recipes
- Workflow recipes reference
- Understanding placeholder suppression rules
- Opening and viewing your triggers list
- Recipe: route chat tickets to a group based on tags
- Using Liquid markup to set agent signatures
- Designing automated ticket workflows
- Fine Tuning: How to build your ideal workflow
- Workflow recipe: Manage outages using SLA policies
- Using skills-based routing
- Enabling trigger categories
- Workflow recipe: Managing your escalation queue
- Creating categories to organize triggers
- Best practices: Setting up skills-based routing
- Managing triggers categories
- Setting up contextual workspaces
- Managing contextual workspaces
- Best practices for creating contextual workspaces
- Setting up triggers for side conversations
- Setting up Guided mode
- About triggers and how they work
- About the Support default triggers
- Managing triggers
- Trigger conditions and actions reference
- Creating triggers for automatic ticket updates and notifications
- Searching triggers
- Reordering and sorting triggers
- Modifying a notification trigger to return a response based on business hours