Triggers recipes reference

This article contains a reference list of our triggers recipes.  For a complete list of resources, see Triggers resources. 

Triggers recipes from MorgWard:

• Sending holiday notifications using triggers
• How to assign a follow up ticket to the assignee on the closed ticket.
• Can I configure a trigger to add a comment to a ticket?
• Can I notify a group if a ticket has not been updated? 
• Can I be notified when a problem ticket has reached a certain number of incidents? 
• How can I route tickets to groups based on the support address they are received at?
• Notifying external email addresses
• How can I automatically notify users that their text message was received?
• How can I send emails to a customer only after they have created a certain number of tickets?
• How do I prevent email notifications from being sent out on SMS tickets?
• How can I prevent agents from reassigning tickets to other agents?

Triggers recipes from the community:

• How to set a reminder on a ticket
• How to change the ticket subject using a trigger
• Using Liquid Markup to A/B Test Your Triggers
• Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied