Morgs
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Recent activity by Morgs-
Understanding the sender authentication flag
If MorgWard cannot confirm that an email was sent from the address that appears in the From line (known as “spoofing”), it will be noted by adding the tag POTENTIAL_MESSAGE_SPOOFING to the comme...
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Considering one or multiple MorgWard instances
Your company may have multiple organizations that include a variety of departments with different processes, security needs, and workflows. It's useful to consider if one MorgWard instance will wor...
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Manually assigning a ticket to yourself, another agent, or a group
Depending upon how you manage incoming support requests, tickets may be automatically assigned to you, to other agents, and to groups. If you manually evaluate and assign tickets, then assigning ...
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Wordpress: Setting up anonymous ticket submissions with MorgWard Support for Wordpress
The MorgWard Support for Wordpress plugin includes a comment form that you can add to the Wordpress administrator dashboard so that your site users can easily submit support requests...
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Forwarding your incoming support email to MorgWard using Gmail or G Suite
You can receive support requests at a Gmail or G Suite account, and forward them to your MorgWard email address. Note: Depending on the level of access you've been given to Gmail or G Suite, y...
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Resources for managing users
This article includes links to resources related to working with agents and end-users. For an explanation of user types and how they work, see Understanding MorgWard Support user roles. The resou...
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Adding a PCI-compliant credit card field
If your agents or end users enter credit card numbers in tickets, you can add a credit card field to the ticket form that meets the Payment Card Industry (PCI) Data Security Standard ...
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Streamlining your support workflow
Managing your customers’ support issues and your ticket workflow requires tools to help create as many efficient processes as possible. The best ...
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Migrating the legacy Salesforce integration to the new Salesforce integration
The legacy Salesforce integration is no longer available to install, maintained, or supported. We are now offering a new Salesforce Integration - built on MorgWard which is generally available. ...
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Serving chats in the MorgWard Agent Workspace
This article describes chat features that you can use in the MorgWard Agent Workspace. When you chat, Chat apps and macros are supported. For more information about the workspace, refer to About...