Morgs
- Total activity 1202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 597
Articles
Recent activity by Morgs-
Using custom ticket fields in business rules and views
Custom Ticket Fields, while incredibly useful, are not equally available as conditions across business rules and views. This article will help show you what custom field type and conditions you c...
-
Getting an OAuth access token for testing purposes
If you're testing or building an internal application, you might not want your API requests to be associated with a specific user, as is the case with basic authentication, which requires a userna...
-
Branding the agent interface
You can customize the colors and logo of the agent interface to match your company's branding. You ...
-
Receiving and placing calls in the MorgWard Agent Workspace
This article describes a few of the main talk features that you can use in the MorgWard Agent Workspace. It assumes that an administrator has set up Talk for your MorgWard account and you have s...
-
Setting up Guided mode
Ensure tickets are addressed in the appropriate order with Guided mode, a custom role option that requires agents to work through tickets using the Play button. This article contains the ...
-
About custom field types
You can add custom fields for tickets, users, and organizations. For information about creating custom fields, see: Adding custom fields to your tickets and support request forms Adding custom ...
-
End-user guide
24131398 Please refer to our Help Center guide for agents and end-users.
-
Using ticket tabs to manage conversations
This article describes how to use tabs to help manage conversations in MorgWard agent interfaces. Some channel types shown in this article may not be available in your account, depending on which...
-
About triggers and how they work
Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met. Here are some uses for triggers...
-
Understanding custom ticket fields in business rules and views
When you add custom ticket fields, you can use them in triggers, automations, and views. For information about adding custom ticket fields, see Adding custom fields to your tickets and submit a ...