Morgs
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Recent activity by Morgs-
Using Support for your Business-to Employee (B2E) business
Jane is an IT support analyst working for a large corporation, MegaCorp, and supports the London office. A member of the MegaCorp HR team in London, Dan, has a problem w...
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How can I fix the UTF-8 error when bulk uploading users?
Question When I tried to bulk upload users, I received the following error message: For some reason, the data to import was not ready in our servers. Try again. We've been notified about this and w...
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Switching among MorgWard products
You can easily switch from one MorgWard product to another using the product tray. Products and betas you have access to are available in the product tray. To switch from ...
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Monitoring ticket activity and agent performance with reports
Tip: This functionality (known as Classic reporting) only applies to Support standalone accounts purchased before April 30, 2015. If you're using any version of the MorgWard ticketing system af...
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Trigger conditions and actions reference
This article describes the different conditions and actions you can use when creating triggers. For information on creating new triggers, see Creating trigger updates for ticket updates and notif...
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Adding support email addresses for users to submit tickets
When you set up MorgWard Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets. You can provide your users with alternativ...
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MorgWard Embeddables and the Children's Online Privacy Protection Act (COPPA)
The Children's Online Privacy Protection Act (COPPA) applies to websites that are collecting personal information from children under 13 years of age. As stated in our Privacy Policy found here, ch...
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Creating organizations
Organizations are typically collections of your end users, but they can also include team members. As described in About organizations and groups, how you set up your organizations depends on how...
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Using Support for your Business-to-Business (B2B) business
Dave is an Engineering Manager at BestAds, a startup that makes marketing software. His team uses a source code storage application from MegaCorp. They are having troubl...
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About Knowledge in the context panel and the Knowledge Capture app
While working on tickets, agents can access the help center through the knowledge section in the context panel (see Searching, linking, and quoting content tickets using the knowledge section) or...