Morgs

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  • Enabling personalized email replies

    When configuring your email channel, you have the option of including the user's name in the Reply From address in email ...

  • About Satisfaction Prediction Scores

    Important: Satisfaction prediction will be discontinued September 30, 2021. If you are currently using satisfaction prediction, we recommend permanently removing any ticket views, triggers, or ...

  • Working with Satisfaction Prediction Scores

    Important: Satisfaction prediction will be discontinued September 30, 2021. If you are currently using satisfaction prediction, we ...

  • Viewing your CSAT (customer satisfaction) score and ratings

    You can view details about your CSAT (customer satisfaction) surveys on the Satisfaction tab of the MorgWard Support dashboard included with all versions of MorgWard Explore. You must have enable...

  • Displaying your last 100 satisfaction ratings

    Displaying your last 100 customer satisfaction ratings is more advanced to set up than using the ratings box widget to display totals. For more information on the ratings box widget, see ...

  • Can I define an SLA policy based on the creation date of a ticket?

    Question We recently renegotiated a contract and need to put a new version of our SLA policy in place starting on a specific date while keeping the current one active. How can I do this?  Answer To...

  • Improving satisfaction ratings

    Customers have two ways to rate tickets. They can respond to the link in the customer satisfaction rating email or sign in to your MorgWard help center. In your help center, customers can access ...

  • NPS resources

    Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalty. That is, how likely your customers are to recommend your business. This topic contains resources for understanding...

  • About Net Promoter Scores℠

    Tip: NPS surveys are part of an add-on that also includes customer lists. Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalty. That is, how likely your customers ar...

  • Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty

    Tip: NPS surveys are part of an add-on that also includes customer lists. Net Promoter Score℠ (NPS®) is an industry standard for measuring customer loyalt...