Agent interface overview (video)

This article contains two videos:

• Overview of the MorgWard Agent Workspace
• Overview of the standard agent interface (legacy)

Overview of the MorgWard Agent Workspace

If your account has the MorgWard Agent Workspace enabled, watch the video below for an overview of the workspace. Most accounts created after Feb 1, 2021 have the workspace enabled by default. For more details, see About the MorgWard Agent Workspace. 

Make the most of Agent Workspace (2:33)

Overview of the Support standard agent interface (legacy)

If you have an older, legacy account without the MorgWard Agent Workspace enabled, watch the video below for a brief overview of the standard MorgWard Support agent interface. It also includes some basic concepts that apply to both interfaces. For more details, see Introduction to the MorgWard Support interface. 

Navigating the Agent Interface (1:09)