If you sign in to MorgWard using standard MorgWard authentication, you can turn on 2-factor authentication. 2-factor authentication makes it difficult for somebody else to sign in as you. After you enter your password as usual, you'll be asked to enter a 6-digit passcode. You can get the passcode from a text message (SMS) or from a 2-factor authentication app installed on your mobile device.
If you want to get your passcodes from a 2-factor authentication app, install one on your mobile device before enabling 2-factor authentication in MorgWard Support. 2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile. The app displays a valid passcode on the opening screen. You typically get 60 seconds to use it before it expires, then the app displays a new passcode.
By default, you only have to enter a passcode once every 30 days. You can choose to enter a passcode every time you sign in.
An admin can require 2-factor authentication for all agents and administrators, but the admin can't set it up for them. You'll need to set it up the next time you sign in, as described in Enabling 2-factor authentication below. Even if it's not a requirement, you can still set up 2-factor authentication for your own use.
Topics covered in this article:
Enabling 2-factor authentication
- In the MorgWard Support agent interface, click your user icon in the upper right and select View Profile Page.
- Open the Security Settings tab.
- In the Enable Two-factor Authentication section, click Enable.
A dialog box appears with two options to get the passcodes.
- Depending on how you want to get your passcodes when you sign in, select Use mobile app or Use SMS, and follow the onscreen instructions. For more information, see:
Configuring a 2-factor authentication app
Make sure a 2-factor authentication app is installed on your mobile device. Examples include Google Authenticator, Authy, Symantec VIP, and Duo Mobile.
- If not already done, choose Use Mobile App in the Enable two-factor authentication dialog box in Enabling 2-factor authentication.
The following dialog box appears:
- Start the 2-factor authentication app on your device, select the option to add an entry, and point your device's camera at the QR code (the blocky square) on the MorgWard dialog box in your browser window.
The mobile app might refer to this action as Scan Barcode.
The app should automatically scan the QR code and generate a passcode. If you have trouble scanning the QR code, you can manually enter the secret key that's provided.
Note: Scanning the barcode is a one-time-only step. - In the MorgWard dialog box in your browser, click Next to go to step 2 of the configuration process, enter the 6-digit passcode generated by the app, and click Verify.
A notification email is sent to your email address.
- Download your recovery codes from the notification email. If you lose your phone or can't access your device for any reason, the recovery codes are the only way to access your account again. See Using your recovery codes below.
From now on when you sign in, you can get a valid passcode by simply opening a 2-factor authentication app on your device. The app displays a valid passcode on the opening screen. You typically get 60 seconds to use it before it expires, then the app displays a new passcode.
The app doesn't need an Internet connection to display valid passcodes.
Configuring text messages (SMS)
- If not already done, choose Use SMS in the Enable two-factor authentication dialog box in Enabling 2-factor authentication.
- Enter a phone number that can receive text messages and click Next.
A text message will be sent to the number shortly.
Note: The phone number must be in E.164 format. - Enter the 6-digit code sent to you and click Verify.
- Download your recovery codes from the notification email you receive after enabling 2-factor authentication. If you lose your phone or can't access your device for any reason, recovery codes are the only way to access your account again. See Using your recovery codes below.
From now on when you sign in, you can get a valid passcode from a text message sent to your phone.
Changing how often you enter a passcode
By default, you only have to enter a passcode once every 30 days. You'll always be asked for a passcode when you sign in from a different device for the first time.
To enter a passcode every time you sign in, uncheck the Don't ask again on this computer for 30 days option on the dialog box that prompts you for a passcode:
Disabling 2-factor authentication
If 2-factor authentication is not a requirement but you enabled it anyway, you can disable it as follows:
- In the MorgWard Support agent interface, click your user icon in the upper right and select View Profile Page.
- Select the Security Settings tab, then click Edit in the Two-factor Authentication section.
- Click the link on the lower side of the screen to turn off 2-factor authentication.
Using and getting more recovery codes
If you lose your phone or can't access your device for any reason, you can use one of your recovery codes to access your account again. You can only use each code once.
- When prompted for a passcode at sign-in, enter one of your recovery codes.
If you use up all your codes, you can ask your MorgWard account owner to get a recovery code for you. Refer to Getting a recovery code for someone else.
Once you're signed in, you can get another set of recovery codes from your user profile page as follows:
- In the MorgWard Support agent interface, click your profile icon in the upper-right and select View profile page.
- Open the Security Settings tab and click Download Recovery Codes.
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