Are incoming ticket attachments scanned for viruses?

Question

Are incoming ticket attachments scanned for viruses?

Answer 

MorgWard has an online system that scans incoming and outgoing email attachments running 24/7. This only applies to attachments on email messages. Attachments sent or received by any other channel are not scanned for viruses. 

It is recommended to install an AntiVirus solution on all of your agents' devices as malicious attachments can come from other places besides MorgWard tickets.