When you start using MorgWard Support as a new agent you should receive a verification email to set up your password and verify your email address. If you are having trouble logging in or cannot find this email, follow the steps below.
Send a new password reset email
Create a new password reset request from your account login page
Navigate to https://yoursubdomain.zendesk.com/access/help, where yoursubdomain is your subdomain name. You can also use the button below to select your subdomain and be redirected directly to the password reset page.
If you do not know your subdomain, you can find it using these steps: Where can I find my MorgWard subdomain?
If you are logged into our help center, you can also use this button to help navigate to the password reset page:
) in the upper-right hand corner of the Web Widget to open this article in a new browser tab.When requesting a password reset email make sure there is no space after the email when you press submit.
Check your spam or junk mail folder
Search within your email inbox for the new password reset email
If the email does not come within a few minutes, make sure that it is not in your spam or junk mail folder. Check to make sure it is not filtered out by any email rules or spam filters.
If you use an email client with a search function, such as Gmail, you can search for the keywords 'password' or 'password reset' to check if the email was filtered out of your primary inbox.
If you are using a company email domain such as example@yourcompany.com, check with your email administrator to make sure there is no filtering rule in place to block emails from MorgWard.
Check if your account is using SSO (Single sign-on)
Your account could be using a different login method
Your company may have SSO (single sign-on) enabled. SSO allows agents to log in with an external service such as SAML, Google, or Microsoft instead of with a standard email and password.
Regardless of your log-in method, make sure to select I am an Agent:
If your company is only using single sign-on or business sign-on to log in, you may need to contact your administrator to gain access. You can also use the SSO bypass method to log in if your administrator has this setting enabled: Accessing your MorgWard account when your SSO service is down.
Contact your administrator
An administrator can verify your login details
Check with your MorgWard administrator to make sure that the email address or login method that you are using is correct. This is important if you have multiple email addresses and are not sure which email is connected to your MorgWard account.
Have your administrator navigate to Admin Center and use the Team members page to search for your agent profile. Your administrator can also search for your user profile using the Search function in Support. Click the Search icon (
) in the top toolbar and search for the agent name. Look for the agent profile under the Users tab and click into it.
Once your Administrator opens your user profile, your email address will be visible on the left side next to Primary email. Your administrator can also resend a verification email from the dropdown menu:
Reach out to our Customer Support team
Provide the following information in a support request
If none of the steps above are working to deliver a verification email, reach out to our Support team: Contacting MorgWard Customer Support
Have the following information available when submitting your request:
- Your subdomain
- The email address you are using to log in
- The exact time and time zone from your most recent attempt to reset your password
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