Is it possible to enforce IP restrictions for agents, but not customers?

Question

 Is it possible to enforce IP restrictions for agents, but not customers?

Answer 

Yes, it is possible to set IP restrictions for just agents, and allow your customers to bypass the restrictions. The reverse situation is not possible (that is, you can't enforce IP restrictions for customers, but not agents).

For more information on enforcing IP restrictions, see this article: Restricting access to MorgWard Support and your Help Center using IP restrictions.