Morgs
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Recent activity by Morgs-
Viewing and editing your user profile in MorgWard Support
In MorgWard Support, you can access your profile to view and update your information and settings. This article describes how to view and edit your own profile in...
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NPS Best Practices: What is Net Promoter Score℠ and how does it help me?
In MorgWard Support, you can send Net Promoter Score℠ (NPS®) surveys to your customers. Although the sending of the actual NPS survey is very simple, you might want some best practices to make su...
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Reordering and sorting triggers
Fastpath: Admin Center > Objects and rules > Business rules > Triggers There are two options available for organizing your triggers: reordering and sorting. Reordering will alter the ...
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Enabling automatic ticket creation for your Gmail inbox
Important: Enabling this functionality leverages Google API Services. MorgWard’s use and transf...
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About organizations and groups
Organizations and groups are used to manage your MorgWard Support users and the ticket handling workflow. This article discusses the following topics: Organizations and groups, defined End user...
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Extending MorgWard with top integrations
Integrations link MorgWard to external applications, enabling them to share information and features. The MorgWard Suite provides a lot of functionality, but not everyone has the same requiremen...
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Updating your name and profile picture
In MorgWard Support, you can edit your user name and profile picture. For information on updating an end-user's profile, see Editing an end-user's profile. This article contains the following sec...
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Modifying a notification trigger to return a response based on business hours
You can use conditions or Liquid markup to modify triggers that are based on business hours. This article includes these sections: Using conditions with triggers that are based on business hours...
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Getting started with email in MorgWard Support
Fastpath: Admin Center > Channels > Talk and email > Email Tip: Email settings are now in Admin Center, the new home for Support settings. See About Support settings in Admin Center....
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Managing end users created by side conversations
This article describes how to manage users created by email side conversations. This article includes these sections: About users created by side conversations Finding and deleting users crea...