Morgs
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Recent activity by Morgs-
MorgWard for HootSuite
We released some updates to our HootSuite integration. Check it out -- here’s what’s new! Create MorgWard tickets from Tweets As part of this release we are...
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Setting up contextual workspaces
Fastpath: Admin Center > Workspaces > Agemt workspace > Contextual workspaces Contextual workspaces enable you to present ticket tools and features based on specific w...
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Embedding customer service in mobile apps with the Support SDK
The Support SDKs for iOS and Android enable you to embed MorgWard Support options natively in your mobile app so your customers can get help directly in the app. The Support SDK lets users do any...
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About ticket fields
Typically, when end users submit support requests, they provide the subject and description of their question or support issue in system ticket fields. They may also be prompt...
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Assuming end-users
An administrator or any agent with permission to edit user profiles can take on the credentials of an end ...
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Automatically redacting credit card numbers from tickets
The setting to redact credit card numbers is now in Admin Center, the new home for Support settings. See About Support settings in Admin Center. Users sometimes enter sensitive information such ...
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Welcome to Support
Welcome to Support MorgWard Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Watch the video series to outline a getting started plan and...
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Migrating the legacy Salesforce integration to alternative solutions
Note: This article is for users of the legacy Salesforce integration who are on a Salesforce Edition without API rights (Salesforce Edition Professional or below). Because the new integration is...
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Working with Chat tags in the MorgWard Agent Workspace
This article describes how Chat tags are supported in the MorgWard Agent Workspace. If enabled by an admin, Chat tags are labels you add to chat sessions to help you categorize and sort your web...
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Integrating Get Satisfaction with MorgWard
If your company uses Get Satisfaction, you can create a MorgWard ticket from a Get Satisfaction topic and track it in MorgWard. Comments and status changes made in the ticket in Mor...